Privacy Policy

Last updated: October 2026

This Privacy Policy describes how valerovia.com collects, uses, stores and shares personal information. Valerovia is operated by Youwang Legal (Shenzhen) Co., Ltd., which is responsible for the handling described below.

Information We Collect

We collect information you provide when you browse our store, begin checkout, place an order, contact us or request a return. This may include your name, billing and delivery addresses, email address, telephone number, order details, communications and payment-related information. Full payment card details are generally processed by payment providers and are not stored directly by us.

We also collect or receive technical information such as your IP address, browser type, device information, device identifiers, pages viewed, referring pages and information collected through cookies or similar technologies. Shopify and other service providers may collect some of this information directly to operate, secure and improve our store.

How We Use Information

We use personal information as reasonably necessary to:

  • Process payments and fulfil, prepare and deliver orders.

  • Provide shipping updates, customer service, returns and refunds.

  • Detect fraud, maintain website security and enforce our terms.

  • Comply with tax, accounting, customs and other legal obligations.

  • Maintain, troubleshoot and improve website performance, products and customer experience.

  • Measure advertising performance, campaign effectiveness and conversions.

  • Support advertising delivery, attribution, analytics and marketing activities.

  • Send marketing communications where permitted by law, subject to applicable opt-out rights and preferences.

Sharing and Service Providers

We share personal information with third parties as reasonably necessary to operate our store, provide services, fulfil transactions, support advertising activities or meet legal obligations.

These parties may include Shopify, payment processors, fulfilment and logistics providers, shipping carriers, customer-support providers, analytics providers, advertising and measurement providers, professional advisers and public authorities where legally required.

We use AppLovin advertising and measurement services to support advertising-related activities, including advertising performance measurement, attribution and analytics. In connection with these services, AppLovin and its partners may collect or receive certain technical information and information about interactions with our store and advertisements, as described in the section below.

Service providers may process information in countries other than your own and are subject to their applicable contractual, legal and privacy obligations.

We do not sell personal information for money. However, certain privacy laws define the sale, sharing or use of personal information for targeted or cross-context behavioural advertising more broadly than an exchange for money. Where applicable, we provide the privacy rights, choices and opt-out mechanisms required by law.

Third-Party Advertising and AppLovin

We use AppLovin advertising and measurement services in connection with advertising delivery, performance measurement, attribution and analytics.

Depending on the services and integrations used, AppLovin and its partners may collect or receive information such as IP address, browser and device information, device identifiers, browsing activity, pages viewed, product views, shopping cart activity, checkout events, purchase events and interactions with advertisements.

This information may be used to measure advertising performance, understand interactions with our store and advertisements, attribute sales or other actions to advertising campaigns, improve advertising services and support interest-based advertising where permitted by applicable law and user privacy choices.

AppLovin and its partners may process information in accordance with their own privacy policies and applicable legal requirements.

For more information about how AppLovin collects, uses and processes information, please visit its official Privacy Policy:

https://legal.applovin.com/privacy/

Where required by applicable law, we provide appropriate mechanisms for managing consent and privacy choices in relation to non-essential tracking and advertising technologies. You may also be able to manage certain tracking technologies through available privacy controls or your browser settings.

Cookies and Analytics

Cookies and similar technologies help our store operate and may support essential functions such as cart continuity, secure checkout, fraud prevention, saved preferences, traffic measurement and advertising performance analysis.

We and our service providers, including Shopify and AppLovin where applicable, may use cookies, pixels, scripts, software development kits or similar technologies to collect information about website activity, device characteristics and interactions with advertisements. These technologies may support analytics, campaign measurement, conversion attribution and advertising-related activities.

The specific information collected depends on the technologies implemented and their configuration. Where required by applicable law, we manage non-essential tracking technologies in accordance with relevant consent requirements and available privacy controls.

You may be able to manage certain cookies through your browser settings or through privacy and consent tools made available on our store. Blocking or disabling essential cookies may affect shopping cart, checkout or other website functions.

Data Retention

We retain order and transaction records for as long as reasonably necessary to provide services, meet legal and accounting requirements, resolve disputes and prevent fraud.

Customer-support correspondence and other personal information are retained only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted by law. Retention periods vary according to the type of record, the purpose of processing and applicable legal requirements.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of or deletion of your personal information. You may also have rights to restrict or object to certain processing, request data portability, withdraw consent where processing is based on consent, or opt out of certain targeted advertising or data-sharing activities.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact us at service@valerovia.com. We may request information reasonably necessary to verify your identity and authority before responding.

You may also have the right to lodge a complaint with a competent data-protection or privacy regulator in your jurisdiction.

Children's Privacy

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us, they may contact us using the details below. We will review the request and take appropriate action as required by applicable law.

Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

International Data Transfers

Our store and service providers may process personal information in countries other than the country in which you reside. Privacy and data-protection laws may differ between jurisdictions.

Where required by applicable law, we take appropriate measures for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, service providers or legal obligations.

The updated version will be published on this page with a revised “Last updated” date where appropriate. We encourage you to review this page periodically.

Contact, Applicable Law and Jurisdiction

If you have questions about this Privacy Policy or wish to submit a privacy request, you can contact us using the details below.

Email: service@valerovia.com

Telephone: +1 6292461172

Company: Youwang Legal (Shenzhen) Co., Ltd.

Registered Address: Room 602, No. 14, Sanwei North 4th Alley, Sanwei Community, Hangcheng Subdistrict, Bao'an District, Shenzhen, Guangdong, China

This Privacy Policy is governed by the laws of the People’s Republic of China. Disputes shall be submitted to the competent courts of Shenzhen, China, except where mandatory privacy, data-protection or consumer-protection laws in your place of residence provide rights or jurisdiction that cannot lawfully be excluded.