Cancellation Policy

Last updated: October 2026

This Cancellation Policy applies to orders placed through valerovia.com, operated by Youwang Legal (Shenzhen) Co., Ltd.

Cancellation window

To request cancellation, email service@valerovia.com within 12 hours after placing the order and include the order number and checkout email address. We will cancel the order when fulfilment has not begun.

Orders already in fulfilment

If fulfilment has started or the parcel has been dispatched, cancellation may no longer be available. After delivery, the standard return process remains available for eligible items under our Return & Refund Policy.

Address and order changes

Request an address correction or order change within the same 12-hour period. We will try to assist before fulfilment begins but cannot guarantee a change after packing or dispatch.

We do not charge a cancellation fee for an order successfully cancelled before fulfilment.

Cancellation refunds

A refund for an approved cancellation is issued to the original payment method. We normally submit the refund within 5–10 business days after approval. The bank or payment provider may require additional time to display the credit.

Contact and governing law

Questions may be sent to service@valerovia.com or raised by telephone at +1 6292461172.

This Policy is governed by the laws of the People’s Republic of China, with disputes subject to the competent courts of Shenzhen, China, except where mandatory consumer law grants non-waivable rights or jurisdiction.

Youwang Legal (Shenzhen) Co., Ltd.
Room 602, No. 14, Sanwei North 4th Alley, Sanwei Community, Hangcheng Subdistrict, Bao'an District, Shenzhen, Guangdong, China.